Privacy Policy, Terms & Conditions.

It’s about being fair and protecting your interests,our business and everyone who works with us.

PRIVACY POLICY

How we look after information about you.

The Practice requires personal information about you so that we can provide the healthcare you deserve. We treat this information with the utmost care and store it according to strict guidelines and legislation. These are outlined below however we are always happy to answer any questions that you may have.

What is the Freedom of Information Act?

It is a law passed by the Government that gives you the right to request information from public services. The aim of the Act is to promote trust and confidence in our public services, by providing clear information and being open about what we do.

What information can I obtain?

Personal information may be obtained from the Practice Directly. We explain how to do this below.

When can I exercise these rights?

Do make a request for any information that you are interested in and we will try to help. We aim to be as open as possible however there are certain situations where we may be unable to satisfy your requests; for example when certain proprietary information or matters that are already in the public domain.

What types of information are being made available?

The Act refers to “classes” of information, and a class is the information available on a particular topic. Therefore, a class could be a specific document, such as our policy on the Data Protection Act 1998. Information is not limited to paper documents it also includes available information on our website.

What information is already available?

We recognise the importance of having freedom of information and make sure that as much information as possible is available through leaflets, posters or our website.

Can I get access to information about myself or other patients?

The Freedom of Information Act does not change the legal right of patients to protection of their patient confidentiality. Maintaining this right of confidentiality is an important commitment for all organisations. To help with this we have appointed someone who is called a Caldicott Guardian, and who has responsibility to ensure the protection of patient confidentiality in accordance with patient legal rights. The Caldicott Guardian for our Practice is Dr. Paula Brennan.

You may obtain access to your own health records under the Data Protection Act 1998.

Will I be able to get access to all of the information at the Practice?

The right to obtain information may be limited by some exemptions which are listed within the Act. The effect of the exemptions is that we may not be able to supply all or part of the information requested. If possible, we will supply the information requested with the exempt information removed.

Is there a charge for information supplied?

Ordinarily we will charge a small fee for x-rays and copies of clinical records. These fees are available on request.

How do I get access to information?

You must make your request in writing, which includes by email. The request must include your name and address so that we can contact you. You do not need to tell us why you want the information; however, you must give us enough detail about the information you require to allow us to correctly identify and find it. When we have received your payment, we have 20 working days to send you the information you have requested

Complaints and appeals

Any complaints about our handling of your request or about our Publication Scheme should in the first instance be addressed to:

Dr Paula Brennan WeLoveTeeth, Elmgrove House, Elmgrove Road, Weybridge, Surrey KT13 8NZ. 

You are also free to contact the Government Department with responsibility for ensuring organisations comply with the Freedom of Information Act: 

The Information Commissioner, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF. 

TERMS & CONDITIONS 

Appointments and Cancellation Notice 

1. We try to run on time and respectfully request that you arrive in good time for your appointment. If you are late, we may need to shorten your appointment time or rearrange it so as not to run late for patients with appointments following yours.

2. We require 24 hours’ notice for cancellation of dental appointments and 48 hours for hygiene appointments. Where a late cancellation is made, such as on the morning of the appointment, you become liable for a charge equal to the cost of the appointment.
3. Where an appointment is not met, and no notice is given you become liable for a charge equal to the cost of the appointment.
4. We will endeavour to contact you by email, text message or telephone to confirm appointments over half an hour. This is a service to help remind everyone of their appointments, it remains your responsibility to remember and attend appointments.

Treatment Guarantees

For information on the guarantee of substantial work please click here. Additional guarantees, including those provided by laboratories are as follows:

a. Composite fillings will be guaranteed by the dentist for 3 years after treatment subject to you satisfying the qualifying requirements.

b. Crowns and Bridge – For breakages requiring the laboratory to remake the work, the laboratory guarantee their work for up to 12 months. Zirconia crowns and bridge work will be guaranteed by the laboratory for 5 years, please note that where the laboratory guarantee their work, if it is 6 months after the initial fit the dentist will need to charge for their time to refit the free laboratory work

c. Root Canal Treatment and Extensive Periodontal Care Treatment do not carry guarantees. Should you require either of these treatments your dentist will discuss with you the likelihood of success in your case and provide you with all the information you need to make an informed decision.

d. Extractions: following a tooth extraction, some people will be at risk of a dry socket, which is where healing is impaired due to key factors such as smoking or a particularly difficult extraction. Where a dry socket needs treating after extraction this will be charged at the current emergency rate set out in the Practice fees

Fees and Payments

1. Dental Fees: We aim to provide every Patient with a detailed breakdown of their treatment costs as an estimate before booking an appointment, as it is part of making an informed decision about any treatment. You will be asked at the time of booking an appointment whether you have been given the necessary information about the cost of the treatment.

2. If you take out finance for treatment and wish to have a refund (because you are no longer continuing treatment), we will refund the sum of money borrowed, less any amounts owing to us and less any finance company charges levied upon us.

3. For most large treatments we require a 50% deposit before booking any appointments.

4. Should you join our Membership Plan, the first consultation appointment is not included in the plan cost.

5. If you join our Membership Plan and wish to cancel the plan, we will require 3 months’ notice. You will be entitled to use any remaining appointments which are calculated, pro rata, to your annual entitlement and usage on the date of cancellation. If you have contributed less than the cost of any dental examinations or hygienist visits already received, we will require either the remaining sum to be paid, or the appropriate number of monthly payments to be made before cancelling the direct debit. Where a direct debit is cancelled and an outstanding amount for treatment received has not been paid we will send out an account requesting payment.

6. If you owe money for treatment and this is not paid within 30 days of treatment or within 14 days of the date on your ‘Statement of Account’, an interest charge may be added to the gross sum owing.

Your Information – What you need to know.

The Practice requires personal information about you so that we can provide the healthcare you deserve. We treat this information with the utmost care and store it according to strict guidelines and legislation.

Incorrect Pricing.

The WeLoveTeeth website or other materials may contain technical inaccuracies and typographical or other errors in connection with our treatments, services or payment plans, including prices or available quantities. WeLoveTeeth makes no representations and assumes no responsibility as to the completeness, accuracy or timeliness of any content describing our treatments, services, or payment plans (including any features, specifications, prices and available quantities).

WeLoveTeeth may, in its sole and absolute discretion, honour accepted orders or information affected by any errors, inaccuracies or omissions in connection with treatments, services or payment plans. In the event that a treatment, service or payment plan is mistakenly listed at an incorrect price, WeLoveTeeth reserves the right to refuse or cancel any orders placed for treatment, service or payment plan listed at the incorrect price.

WeLoveTeeth reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and a credit card charged. If a credit card has already been charged for the purchase and the treatment, service or payment plan order is cancelled, WeLoveTeeth will either issue the Customer a product credit or a refund to the Customer’s credit card.

Finance

WeLoveTeeth Limited acts as Introducer for patients seeking finance to Tabeo – our Appointed Representative.

Further information can be found at:
https://lead.tabeo.co.uk/weloveteeth-ltd/finance

For Patient support please use the following link:
https://app.tabeo.co.uk/support

Tabeo LTD, incorporated in England & Wales (registration number 10363602), with its registered office at C/O Fox Williams, 10 Finsbury Square, Finsbury, London EC2A 1AF; and Tabeo Broker Limited, incorporated in England & Wales (registration number 10416530), with its registered office at C/O Fox Williams, 10 Finsbury Square, Finsbury, London EC2A 1AF. Tabeo Broker Limited is authorised and regulated by the Financial Conduct Authority and entered on the Financial Services Register, reference number 777539.

Sophie Barton
Sophie Barton

Just left us a 5 star review

I couldn’t recommend We Love Teeth more! They have been professional and caring every time I have visited and have been a pleasure to deal with. I had a tricky tooth removal and I was put at ease throughout. I have now moved out of the area and just hope I can find a dentist as great as WLT!

Sophie Barton February 1, 2024
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I can't recommend We Love Teeth Dental Practice and Paula the dentist enough! From the moment I stepped into the practice, I was greeted by a warm and welcoming environment that immediately put me at ease. Paula is an exceptional dentist, her level of attentiveness and genuine concern for my comfort made my experience truly positive. It's evident that she is not only highly skilled but also deeply passionate about her work. The practice is equipped with modern technology and facilities, which further adds to the overall experience. The use of advanced equipment speaks volumes about their commitment to providing top-notch dental care. A fantastic feature for me was the option to join Denplan, a convenient option to spread the costs of my routine dental care. Paula and her team have certainly won me over as a delighted and satisfied patient.

Gareth Phillips December 12, 2023
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All staff are very nice and the dentists , hygienists & assistants are excellent at their jobs. All are very caring and available at short notice for emergency treatment.

Kevin Hawthorn November 4, 2023
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Had a lot of work done with Daniel, always come away happy as he’s very thorough and informative. Krasi is also very kind. Both are caring and understanding with nervous patients!

Anya Lock August 29, 2023
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Helpful, understanding, and a full explanation of what the cost, etc.

Simon E Telling August 4, 2023
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I love getting my teeth clean by Priya, her personality and her present is fantastic, very easy to talk too and puts you at ease, relaxing. she loves her job and puts a lot of pride and passion in her work. Every time I book an appointment I ask for Priya if I can't get Priya ill wait until I can, that's how good and professional she is. Highly recommended!! Thank you Priya!

Casini Bikram January 28, 2023
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Lisa January 4, 2023
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I want to say a big thank you to Priya as she did wonders for my mouth and gums! I have recovered my confidence in smiling and speaking without worrying of anything. She is the one that managed to solve my issues. Issues that I have been straggling for years and years and no hygienist managed to fully sort it out! The way she is doing her job is in a very professional way, but caring in the same time and she always explains everything in detail and has given me useful advises and tips on how to take care of my teeth. I learned so much from her! She has earned me as her client for life and I totally recommend her!

Baibarac Raluca-Nicoleta December 19, 2022
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I have been seeing my hygienist for over a year now and I couldn’t recommend Jenny enough! She has been excellent at giving me advice on cleaning since my first appointment and my teeth have never felt better. I’m so happy to know I’m in good hands! I would also like to say a big thank you to Bev for always being so lovely and welcoming whenever I call or visit. We Love Teeth truly have an incredible team!

Justyna Stachula November 21, 2022
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Outstanding! I arrived as a very nervous patient awaiting my first hygienist appointment but Priya put me at ease straight away and was informative, supportive and caring throughout the session. I will definitely be booking again and can recommend 100%. Teeth look and feel amazing - thank you to all the team at We Love Teeth.

Liz Gill August 26, 2022
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Priya is excellent - apart from making me feel relaxed coming to the dentist her work is spot on. She is the best. Thank you Steve

Sasha North August 10, 2022
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This is the best dentist I have ever been too. Period. They have gone above and beyond with my Invisalign treatment and have accommodated my wedding timeline to make sure I have a perfect smile. They even gave me extra free whitening as a wedding gift which was lovely. I will forever now go with them for any dental work. Thank you so so much team - you have been incredible. Phoebe :)

phoebe brown June 27, 2022
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Just finished my Invisalign treatment with Dr Lucy and I could not be happier! Such a wonderful team of dentists there and wonderful, friendly receptionist Bev. Will continue to visit them for regular checkups and could not recommend more.

Lois Holloway June 10, 2022
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DrewB June 8, 2022
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Priya is a magician she has saved my teeth! Friendly service and great advise Would recomend priya and the we live teeth team See you soon!

Alessandro Croci April 30, 2022
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I had my teeth whitened by Priya who is really knowledgeable and puts you at ease straight away. The whole process was really easy and I'm so pleased with the results. I've had no problems with sensitivity since the treatment and would highly recommend Priya and WeLoveTeeth

Olivia Watson April 13, 2022
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A big thank you to Niraj for my treatment, by far the most comfortable and professional dental experience I’ve ever had!

Joseph Russell February 15, 2022
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My family have been a customer of We Love Teeth for 3 years now. Having come in with a fear of the dentist myself, I wanted my children to grow up with a positive connection to keeping their teeth healthy and the dentist we were with was certainly not doing this. My daughters like coming to the dentist now. 3 big things for me. Lucy helped me to smile again, and she won't realise the impact that had on me personally. Paula (the boss) not only treats my entire family now, but also helped to get my daughter seen for what now turns out to be a very serious dental issue and wrote a powerful referral letter, with the treatment on-going (Nov 2021). Finally, Priya the Hygienist did the most incredible job recently with my 13-year-old daughter. A bit of context, she needed to get her teeth cleaned before a big operation to remove 7 teeth and then have braces fitted. Not only did Priya do a good job (her day job), but she also took the extra time to talk to my daughter at her level, really explain what's happening, directed her to an Instagram page and offered to check-in and help via her Instagram page. I like the small, family feel of the practice and Bev is always greeting you with a warm welcome at the front desk, or to call up and remind you of your appointment 🙂 Lastly, As a Father to two daughters I like the fact the practice is generally all female, giving the girls aspirational role models and allowing them to dream one day of being a Dentist or a Hygienist. I cannot recommend We Love Teeth enough.

Pioneer Search November 17, 2021
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Jolanta Olczak November 12, 2021
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Overall quality of service has always been first class. All the staff are very friendly and welcoming. I had some reservations about leaving my previous Dentist practice but I couldn’t be happier that I made the move. My hygienist, Priya, was excellent. I would highly recommend setting up an appointment to see her. Very knowledgeable and professional.

Mike Cuva October 10, 2021
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I have Priya as my hygienist and she is always extremely friendly and professional. She does a great job and always answers any questions I may have. Can’t recommend her highly enough

Jason Wilkins October 9, 2021
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Another two visits to get my teeth repaired and got to meet Niraj, Nikki and also saw the wonderful Krasi and Bev again. Niraj is an absolute TREASURE of a dentist. He is so kind and gentle, I didn't even feel the anaesthetics going in. If you are nervous about getting dental work done, please book in with him. The whole team are so supportive and will look after you from the moment you step through the door. In my business we often say we are only as good as our team that work for us. Paula, you have the BEST TEAM. Congratulations.

Bridget Hunt June 14, 2021
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If I could give 6 stars, I would. Thank you Bev, Paula and Krasi for your warmth and kindness. I actually ENJOYED a dentist appointment for the first time in 46 years.. Cannot recommend you all highly enough.

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Bridget Hunt May 13, 2021
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My family and I all see the Priya, the hygenist, and we think she is excellent. She’s always caring and professional and listens carefully to any issues we may have with our teeth. Many thanks Priya.

Ben Spencer April 16, 2021
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Had a appointment with Pryia and I'm a very very nervous client however Everyone here makes you feel relaxed and welcome, pryia could see I was nervous and done everything to calm me down she explained every step to me which I'm thankful for, If your nervous like myself i cant recommend them all enough at we love teeth everyone iv delt with so far have been very welcoming and lovely :)

Katie Charles April 8, 2021
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I had my teeth whitened here by Priya using their Philips Zoom teeth whitening treatment. I had the best results they turned out even better than I expected! It was a great and easy experience with the best results. Priya and all the staff are great and I would highly recommend this to anyone wanting to get their teeth whitened

Meg March 26, 2021
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I see the hygienist Priya for my teeth and she never fails to make me happy. Not only is she always friendly when I come in, but I never feel uncomfortable with whatever is happening in my mouth. I contacted her recently for an emergency appointment as my permanent retainer wire was loose and needed to be readjusted so it wasn't stabbing me in the gums. She did this for me without hesitation and I am so grateful. I would highly recommend her for anything and can't wait for her to be up and running with doing lip fillers!! Because we all know Covid stopped us from our beauty treatments :(

Priya Sharma March 5, 2021
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Super clean clinic, lovely staff, very welcoming, and most importantly good at what they do. Priya super cleaned my teeth and gave me lots of tips on brushing, flossing and when to use mouthwash etc. Overall very happy and was far better than any other clinic I've been to.

neowave February 11, 2021
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My hygienst Priya is excellent. My teeth feels so clean and wonderful after the visit. She always take the time to give advice and tips on improving the brushing and cleaning of my teeth. The practice is very clean and safe as soon as you walk in and makes you feel very welcome especially during these hard times.

Vanessa Cheung November 14, 2020
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Really good hygiene appointment, teeth are so white !!

andrew cochran November 14, 2020
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My hygienist Priya is brilliant. She’s so gentle yet thorough and I love how my mouth feels after each visit. She takes the time to explain what she’s doing and provides great tips too! I’d highly recommend her.

Katy Hildyard October 28, 2020
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Fantastic dentist and facilities. Very modern with a very clean layout. A amazing dentist in Paula who has done wonders with my teeth and the dental nurses are also excellent. Very good prices and excellent communication with a easy booking system. Had my Invisalign done here as I was struggling with my bite and I am very happy with the results. I only considered using them for the Invisalign treatment initially, however I have now whitened my teeth, had multiple white fillings and now use them as my main dentist. I am so happy with the results and I highly recommend.

James K August 28, 2020
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I had my first experience with We Love Teeth today - my hygienist, Priya is excellent! She is so professional and thorough and I felt really comfortable. She did an amazing job! My teeth look and feel so clean - I can't stop smiling! Can't recommend Priya and this dental practice enough! Thank you!

Noor Sufi July 10, 2020
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Sally Groves April 17, 2020
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Lovely pleasant experience Facility and staff are top quality Highly recommended for regular check up and any consultation

Dan Ghaney March 11, 2020
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Always have excellent service at WeLoveTeeth. After visiting my hygienist Priya, I always leave feeling I have a brand new set of teeth! Brilliant!!

Jonny Alberto February 19, 2020
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Excellent facility with professional service. I was extremely impressed with everything right from the beginning. Clear communication and the best teeth care. Thank you to all your staff for being so professional, so careful and kind. I highly recommend this practice to everyone.

Ciprian July 31, 2019
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My Aunty who was visiting us from abroad needed urgent dental work done. It had to be sorted within 3 days. The receptionist ( Nurse) was absolutely amazing. Found us alternatives and advised us accordingly. Superb 5* service. My Aunty can smile again ❤️. Thank you x

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Charlotte Kafumukache July 25, 2019
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Went today for my first visit, wow, such a lovely dentist. As soon as I walked in I could see how clean and inviting it looked. The staff were really welcoming. I saw Priya the hygienist and she made me feel really comfortable. It was my first time ever and I was amazed with the results, actually couldn't believe it was my teeth at the end! I no longer feel the need to hide my smile 😁 can't recommend this place enough! Thank you we love teeth!

Sam Williams July 19, 2019
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If you have a fear of dentists, like me, go here! First dentist in years that has made e feel comfortable and had the magic wand and didn't feel a thing! Thank you to everyone at this place! You've made going to the dentist a comfortable and bearable experience!

Abi Russell May 24, 2019
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This is a fantastic dental practice. I have had 3 checkups with hygiene there so far and can honestly say I won’t go anywhere else. Lovely staff, very gentle, and lovely facilities with modern equipment. The Airflow cleaning is great! If, like me, you are nervous after a bad experience then you need to come here!

Holly Roberts February 7, 2019
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I have just finished the Invisalign treatment with Paula at We Love Teeth and can thoroughly recommend them. All the staff are very friendly and welcoming and time was taken to explain all options. Great importance is given to dental health throughout and the hygienists were also excellent.

Sue Newman July 27, 2018
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Awesome service ... friendly ... knowledgable... professional. Their clinical dental technician, David Hinckley, is exceptionally good. I will be referring them to family and friends for sure!

Ronnye McIntosh June 21, 2018
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Lovely friendly , gentle and understanding dental practice. I went as an emergency as my dentist couldn't take the required tooth out and they accepted me like a patient. The tooth extraction was very quick and painless after 3 injections .I have now signed up to go back as patient for check up and hygienist. I have also recommended to a friend who also had great experience. Highly reconmeded..

Angela Underdown May 24, 2018
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Needed teeth fixing at short notice after an accident. The receptionist had not turned up and so the nurse was playing both receptionist and nurse. Despite this they fitted me in, did a great job, and were both welcoming and friendly. Excellent - I plan to go back when its not an emergency.

Simon Adams May 19, 2018
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I can’t recommend Paula at WeLoveTeeth highly enough. Two years ago I went to Paula with the hope that she could help straighten my teeth. From the moment I sat in the chair, Paula gave me advice that other orthodontists had overseen and from that day forward, I knew she was the dentist for me. Paula has been ever so accommodating and has made the whole process hassle free. I am amazed by the results and even still, Paula is continuing to get my smile just perfect, ready for my wedding day. The dental practice is always very welcoming and organised with great facilities. It is definitely the worth 20 mile journey!

Sophie Wright May 3, 2018
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The dentist I use in We love teeth is Lucy Dalton and I couldn't recomend her highly enough,

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Dede Mcgarrity September 9, 2017
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Thank you so much for opening especially to see my son who was experiencing really bad pain with mouth ulcers. We are very grateful �

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Francesca Gubbay August 15, 2017
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Great service, the staff were kind, friendly and helpful

Cole Xiberras June 1, 2017
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Bianka Mares-Hall December 11, 2016
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